|
Shipping?
UNITED STATES (48 continental states only):
All large items will be shipped UPS ground unless otherwise stated.
Tracking numbers will be provided to you if possible. Small items
will be shipped via USPS. Some items can take anywhere from 2 to 8
weeks to reach you depending on the item, manufacturer shipments to us
and if it's during a holiday season (November through January).
If, for some reason, your shipment will be delayed, we will email you
(to the email address you have provided us with) with an estimated
arrival time if possible. We are not responsible for lost email.
All items are offered with shipping included
in the price or with free shipping which means we pick up the shipping
tab for you.
ALASKA, HAWAII, CANADA:
Shipments to Alaska, Hawaii, Canada and International are an additional
charge. Additional shipping charges must be paid before your order
will be processed by the manufacturer. We will check with both of
our delivery carriers (UPS and the USPS) to see which carrier can
provide the most reasonable, fast service for you. We will contact
you immediately with the amount of the additional shipping charge and
how to send the additional monies owed for shipping via email.
Once additional shipping charges are received, we will continue to
process and complete your order.
Please email us first if you want your order to be shipped to Canada.
Sometimes, it's easier and cheaper if you know of someone in the US that
can receive your shipment for you to save you on additional shipping
charges. If you have additional questions about shipping, please
feel free to email us.
Sorry - at this time we do not ship outside
the United States or Canada.
DROP SHIP POLICY:
Drop shipments are sometimes necessary due to manufacturers shipping
policies for large items. If an item needs to be shipped to us
first from the manufacturer, you will be notified of such change.
|
|
Returns and Refund Policy?
PLEASE READ CAREFULLY BEFORE PURCHASING:
Our customers are very important to us. Unfortunately,
due to the skyrocketing prices of fuel for shipping purposes and changes
implemented by all of the manufacturers in 2008, we regret we can no
longer accept returns of any kind except for manufacturer's defects.
Caddis dog beds carry a 30 day warranty against manufacturer's defects
only. Solvit products carry a 1 year warranty against
manufacturer's defects only. All sales will be final at the time
of purchase. You have 24 hours to cancel your order before the
item is shipped but once the item has been shipped, all sales are final.
Sadly, re-stocking fees are now being charged by the manufacturers even
for damaged items.
Please note the RE-STOCKING FEES for the following merchandise:
Caddis dog beds: 25% re-stocking fee
Solvit products: 25% re-stocking fee plus a $20 UPS return ship charge
ALL Cremation Items except for personalized items**: 30% re-stocking fee
ALL Other Merchandise except for personalized items**: 25% re-stocking
fee
**Items that have been personalized, used, worn or have held cremains,
fur, etc. can not be returned.
If you are returning an item due to a manufacturer defect,
please contact us first for an RMA (return authorization number).
We can NOT accept any return without issuing an RMA first. If an
item is returned without an RMA, no refund will be issued. No
exceptions. Please use a shipping carrier utilizing a package
tracking method for proof of delivery (such as UPS). We are not
responsible for lost returns if you do not utilize a delivery tracking
system. We do not pay for return shipping charges. Greyhound
Affair will refuse any returns sent C.O.D. If you purchased via
our paypal shopping cart, your refund will be made via paypal. If
you purchased by personal check or money order, you will receive a
refund check. Refunds can take up to 30 to 60 days to complete.
ALL merchandise returns must be returned 100% complete and returned with
original boxes (not defaced), all original packing materials, UPC Codes
on the box (if applicable), all contents, blank warranty cards (if
applicable) and accessories.
Please note that if the above requirements
are not followed correctly, then we reserve the right not to issue a
refund.
These are the manufacturer's return policies - not ours. If it
were up to us, it wouldn't be like this. We try to insure that all
products ordered and received by our customers are free from defects.
Sometimes, things do slip by us. We are only human and not perfect
like our Greyhounds are.
|
|
Business Hours?
ORDER PROCESSING/SHIPPING: MONDAY - FRIDAY 10AM TO 4PM CST
CLOSED SATURDAY, SUNDAY AND MAJOR HOLIDAYS
Orders received after Friday 4PM CST & before Monday 10AM CST will be
processed on Monday after 10AM CST. If a major holiday is during
the week, orders will be processed after 10am CST the next open business
day.
|
|
All contents including pictures, graphics
and logo's are under copyright and can not be duplicated, copied or
manipulated in any way. If you have questions or concerns about any of
the contents on this website, please feel free to contact us. Website
created and maintained by
Jacquelyn Grace |